Shipping Policy – Praveen Gems

At Praveen Gems, we are committed to delivering our precious gemstones to you safely, securely, and on time—no matter where you are in the world.

1. Global Shipping Coverage

We proudly ship worldwide, bringing authentic Sri Lankan gems to customers across the globe.

2. Secure & Insured Delivery

All orders are shipped via trusted couriers such as DHL Express, FedEx, or EMS Sri Lanka, and are fully insured until delivery.

3. Shipping Timeframes

Region Estimated Delivery Time
Sri Lanka 2 – 4 business days
Asia & Middle East 4 – 6 business days
Europe 5 – 8 business days
USA & Canada 5 – 9 business days
Australia & NZ 6 – 10 business days

* Delivery times are estimates and may vary due to customs clearance or external delays.

4. Processing Time

All orders are processed within 1–2 business days after payment confirmation.

5. Customs & Import Duties

Import duties and taxes are not included in our prices. These charges are the buyer's responsibility. We recommend checking with your local customs office.

6. Shipment Tracking

Once shipped, you will receive an email with a tracking number and tracking link.

7. Packaging

All gemstones are shipped in secure, tamper-proof packaging and include:

8. Delays & Exceptions

We are not responsible for shipping delays due to:

9. Delivery Confirmation

Once the courier marks your order as “Delivered,” we consider the delivery complete. Please contact us within 48 hours if there are any issues.

10. Need Help?

For any shipping-related questions, feel free to contact us: